Cancel User Cards Profile is EPL-CANCEL
This profile is used to cancel the customers' card.
This may be done at the customer's request, or to cancel a card mistake in registration.
If a customer wishes to cancel their library membership (e.g. moving from area), advise customer of any checkouts or amounts owing on the account.
If no fines or fees are owing:
Cancel any outstanding holds on the card (cards are not purged from the system if there are outstanding bills or holds).
Bar the customer's card
Add the following note to the card: "Customer requested card cancelled MMDDYYY”
Change customer profile to EPL-CANCEL: see Modify user: https://manuals.epl.ca/uim/modify-user
This will purge the customer's card from the system the following month.
Cards are purged the 15th of each month
If fines or fees are owing:
Customer pays overdue fees and charges owing on the card. If there are lost items on the card, or the charges are in excess of $100, forward the account to the Associate Manager of Circulation and Interlibrary Loan Services.
Bar the customer's card.
Add the following note to the card: "Customer requested card cancelled MMDDYYYY.”
Change customer profile to EPL-CANCEL: see Modify user: https://manuals.epl.ca/uim/modify-user
This will purge the customer's card from the system the following month.
Cards are purged the 15th of each month