Bills generated by the ILS (Workflows) are not paid directly with Workflows. Instead, a single financial system (iNovah) is used for ALL transactions, whether generated by Workflows or other ways (ie. merchandise, room booking, printing). All history of transactions ever done in iNovah are kept; we began using this software in December 2012.
The following payment types can be used to take payments for bills in Workflows:
|
Payment type |
Associated tender types |
Description and notes |
|
4000 - ILS Payment |
Amex, Cash, Cheque, Debit, Mastercard, Visa |
Used for taking all regular Workflows payments. |
|
4001 - ILS Forgiven |
Forgiven |
Used to forgive bills generated by Workflows (excluding lost and ILL fees). iNovah will not allow staff to forgive fees on accounts with a balance of $25 or more without a manager’s override. |
|
4003 - ILS Gift Certificate |
Amex, Cash, Cheque, Debit, Mastercard, Visa |
Used for redeeming gift certificates. This payment type only pays PRIVILEGE fees from Workflows. |
|
4004 - ILS Refund |
Amex, Cash, Cheque, Debit, Mastercard, Visa |
Used to refund lost items or privilege fees from Workflows. |
|
4005 - ILS Cancelled |
Cancelled |
Used to cancel any bills in Workflows that were the result of staff error. |
|
4007 - ILS Forgive Cancel Privilege |
Cancelled, Forgiven
|
Used to cancel or forgive privilege fees. This can be used for any account, no matter the balance owing. |
|
4018 - Refund Gift Certificate Purchase |
Amex, Cash, Cheque, Debit, Mastercard, Visa |
Used to refund payments for gift certificates |
For more information, see the iNovah Documentation for Frontline Staff or the links below.
See also: