Missing and claims returned search lists

Search Lists Reports Instructions

You can find the Missing List Report and Claims Returned Report in the ILS Reports Folder in Public folders in Outlook listed in the folder for your branch.

The Public Folder is located in the bottom left hand corner of your Outlook with the other icons.

Then Select ILS Reports Folder

And now select your branch

The claims returned list is run at the beginning of each month and completed by the end of each month. The missing list is run every Monday morning. It is important that the lists be completed by the assigned time and that the directions are followed accurately, otherwise other branch staff may be searching needlessly for items.

Missing List Report:

The Missing List Report will list all items for your branch that were made Missing at the report run date. Any item that is marked missing as 6am the day the list is run will appear on the current monthly Missing list.

• Search for items on list.
• Items that are found are to be discharged and returned to circulation.
• Staff do not need to make any changes to items that aren't found. Items that are missing for 30+ days are automatically discarded by the system. If the item is still on the discard card 90 days later it will be deleted by the system as per the normal discard procedures.
• Please note that there is no need to check to see if the item is a last copy or if there are holds on it. IT provides information back to CMA about discarded items with holds to aid in the selection process, so it is vital that these holds remain on the item regardless of whether or not it is a last copy.
• The Missing List Report is to be completed by the end of the month.

Claims Returned Report:

The Claims Returned Report will list all items for all branches that were made Claims Returned three months prior to the report run date.

• Search for items on list.
• Items that are found are to be discharged and returned to circulation.
• Items that haven't been found are NOT to be discarded. These items are deleted from the system through an automated process monthly.
• The Claims Returned Report is to be completed by the end of the month