Skip to main content

Collection accounts

COLLECTION ACCOUNTS

Overdue accounts, both overdue charges and replacement charges may be sent through collection procedures.

The decision to send accounts to a Collection Agency or to waive or cancel charges on a collection account is made by the Manager, Circulation Procedures.

A customer’s credit may be affected by the fact that their account is being handled by a Collection Agency.

  1. Payment in FULL: cash, debit, certified cheque or charge card:
  1. Pay charges using Paying Bills wizard
  2. Issue a written receipt, noting "Collection Account"
  3. Select Modify User wizard
  4. Change customer status from BARRED to OK
  5. Change User profile from EPL-COLLEC to the appropriate User Profile
  6. Delete the note in the Extended Info folder
  7. Select Modify User and Close.
  8. Forward a copy of the written receipt to Finance
  1. Partial Payment:
  1. Pay charges using Paying Bills wizard
  2. Issue a written receipt, noting "Collection Account". On back of receipt, note amount paid and amount still owing.
  3. Forward a copy of the written receipt to Finance
  4. User profile, BARRED status and note are not changed and remain on the account until final payment is received and all charges are cleared.
  5. When final payment is received, follow the steps outlined in Payment in FULL.

BILLING, PAYMENTS & LATE CHARGES Revised NOV 2009 BPLC-16 BILLING, PAYMENTS & LATE CHARGES: REFUNDS ON LOST ITEMS

REFUNDS

Refunds on Lost Items

Conditions for refunds:

A borrower who pays for a LOST catalogued item may claim a refund if the:

material is returned within 3 months from the date of payment.

NOTE: Refunds for uncatalogued items are at the discretion of the service point manager.

  1. When payment is made by cheque a refund is not issued within 30 days of receipt of the cheque.

Processing a refund on a lost item:

  1. Verify the item being returned for refund matches the item paid for in the

customer’s Bill history (Paid Bills).

  1. In Display User choose the Bills folder screen shot with bill
  2. Select display options in Bills folder
  3. Select Paid
  4. Select OK

Locate lost and paid item in Bills history

Click on underlined dollar amount to see payment type

BILLING, PAYMENTS & LATE CHARGES Revised NOV 2009 BPLC-17 BILLING, PAYMENTS & LATE CHARGES: REFUNDS ON LOST ITEMS

Bill information is displayed

NOTE: Reason – LOST

Payment type

Amount billed/paid

  1. Select Billing a User icon

BILLING, PAYMENTS & LATE CHARGES Revised NOV 2009 BPLC-18 BILLING, PAYMENTS & LATE CHARGES: REFUNDS ON LOST ITEMS

In Reason for bill select Refunded from the drop down menu.

  1. Fill in refund amount

Enter correct item number

BILLING, PAYMENTS & LATE CHARGES Revised NOV 2009 BPLC-19 BILLING, PAYMENTS & LATE CHARGES: REFUNDS ON LOST ITEMS BILLING,