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Paying bills - iNovah

Bills generated by the ILS (Workflows) are not paid directly with Workflows. Instead, a single financial system (iNovah) is used for ALL transactions, whether generated by Workflows or other ways (ie. merchandise, room booking, printing).  All history of transactions ever done in iNovah are kept; we began using this software in December 2012.

The following payment types can be used to take payments for bills in Workflows:

 

Payment type

Associated tender types

Description and notes

4000 - ILS Payment

Amex, Cash, Cheque, Debit, Mastercard, Visa

Used for taking all regular Workflows payments.

4001 - ILS Forgiven

Forgiven

Used to forgive bills generated by Workflows (excluding lost and ILL fees). iNovah will not allow staff to forgive fees on accounts with a balance of $25 or more without a manager’s override.

4003 - ILS Gift Certificate

Amex, Cash, Cheque, Debit, Mastercard, Visa

Used for redeeming gift certificates. This payment type only pays PRIVILEGE fees from Workflows.

4004 - ILS Refund

Amex, Cash, Cheque, Debit, Mastercard, Visa

Used to refund lost items or privilege fees from Workflows.

4005 - ILS Cancelled

Cancelled

Used to cancel any bills in Workflows that were the result of staff error.

4007 - ILS Forgive Cancel Privilege

Cancelled, Forgiven

 

Used to cancel or forgive privilege fees. This can be used for any account, no matter the balance owing.

4018 - Refund Gift Certificate Purchase

Amex, Cash, Cheque, Debit, Mastercard, Visa

Used to refund payments for gift certificates

 

For more information, see the iNovah Documentation for Frontline Staff or the links below.

See also: