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Customer information

All information in the database with respect to customers is confidential.
It is the policy of the Edmonton Public Library Board [Privacy and Confidentiality of Customer Information (P-19), see Appendix A-1] to safeguard the confidentiality of transactions between the Library and its borrowers, in accordance with the Alberta Freedom of Information and Protection of Privacy (FOIPP) Act.
Upon request, a library customer will be given access to all information concerning his/her records that the library has on file. Access to a customer’s record is limited to that customer with the following exceptions:
a) In the case of minors, the parent or guarantor who has assumed responsibility is entitled to full access to the account.
b) In the case of a person with diminished capacity such that the law has deemed that person not to be responsible for his/her actions, the person(s) who has assumed responsibility is entitled to full access to the account.
Information about a customer’s account will be released over the phone, only when the staff member is satisfied that the customer’s identity has been confirmed.
Staff members will inform customers of the information they are recording during the registration process.
Inactive customer accounts are removed from the database after three (3) years.